Most Solar Stops Working When the Power Goes Out

Thank you for working on the issues.

So far I’m happy with my solar installation and system. I’ve had no problems with their customer service and Curtis was a great sales person and point of contact throughout the process. There were some minor issues with my install and they were taken care of. I really appreciated them working with me and resolving any minor issues and questions or concerns I had.

We just had a meeting with Steve from smart wave solar. He was very friendly and professional, took extra time to explain everything and answered every question we had. We are extremely impressed with this company and hope to move forward with installing panels from them soon

Hands down the best solar company to work with. We have been looking in to solar for a while now, and tried to get a few different quotes from a few 4.5 or high starred solar companies and this was by far the best one. Easy to talk too, up from and very transparent. The salesman that came was not pushy and answered all of our questions with complete honesty. He didn’t put down any of the other solar companies that we also got quotes from unlike the other two… just wanted us to have all the information we needed to make the right choice for us. He even got us in contact with a fantastic roofer. This is a fantastic company and I wish all companies would follow suite on the way they pitch and sale their products.

Smart Wave Solar is the best, Steve Michels the project Mgr is very easy to work with explained everything , Shauna Terry the Project Cord communicated all stages and schedules clearly answered all questions, the installers where great ontime explained what they needed to do cleaned up all there mess excellent job. Highly recommend smart wave solar.

It’s been great working with Smart Wave Solar. Steve, our sales representative took the time to answer all of our question and concerns. The installation process was smooth and easy. Our project manager did a great job checking in with us and providing updates every week. I absolutely recommend working with Smart Wave Solar.

We are really happy with our new solar panels. There were a few hiccups along the way that probably could have been avoided, but the Smart Wave team got it right in the end. It turns out that we have a kind of non-standard roof truss system on our home and that could have been known when they did their pre-install things if they had checked the attic. Instead it wasn't discovered until the whole installation team what here and ready to go. That set things back a month while waiting for the needed parts to be ordered. After the installation there was a wire that didn't get stripped and connected correctly which meant that the system didn't produce power because the circuit wasn't complete. They came and fixed that the same day that we turned the system on because it was pretty obvious that something wasn't quite right.

Today we. had a presentation from Curtis Anderson of Smart Wave Solar outlining a bid for solar. We are mulling it over. But, I must say this, Curtis did an excellent job laying out the pros and cons and explaining pricing. I, like most of us, dread these presentations because we know it will become a contest of wills. Not so today. I told Curtis that I would recommend him to anyone who asks about whether or not solar is for them. Not once were we pressured to buy. Thank you

Choosing Smart Wave Solar was one of the easiest choices we’ve ever made in a big purchase! Randy our salesman was super helpful in choosing the system we would need and directing us to financing. Every week Bethany would give us an update on what stage our install was at and what we could expect that week. We were never left wondering what was going on. The installation crew were amazing, quick and always let me know they were here. The whole experience was fantastic! Now we generate our own power and our solar payment is less than our power bill was!

This review will be updated throughout the process... SALES: Jake Whitney is AWESOME!!! Great blend of believing in what he does and being passionate about it, but not pushing it on anyone. He had the best tools and was the most knowledgeable of any rep I spoke with and was able to answer my multitude of questions. Best part was, when I checked his numbers they were right. Most sales reps in the field will push the story, but very few understand the real numbers behind the story and can understand how things work when the "industry standard assumptions" break down. Jake was able to stick with me as I tore the proposal apart and put it back together again. I may not agree with all of the assumptions, but at least the math is sound and I can plug my own assumptions to see how much they change the answer (sorry, I am an engineer, we can't take anything at face value). He was hyper-responsive, supportive, professional, knowledgable and never pushy. He is the perfect example of how to sell something that is worth selling... you make sure people understand what it is, and let it sell iteslf. As long as the rest of the company is as responsive, professional and passionate as Jake is, this is going to be a great experience. I will update this review as I find out!